Synopsis:
The Manager overseeing the Deli and Tasting Room is tasked with supervising day-to-day operations, with a specific focus on financial objectives and promotional goals. Leading the team to consistently deliver excellent service to guests and achieving optimal performance across all aspects of the Deli/Tasting Room is the primary responsibility.
Responsibilities:
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Ensure the provision of high-quality service for 5-star guest experiences
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Take charge of overall operations and efficiency of the Tasting Room & Deli
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Meet sales targets set by management for the Tasting Room & Deli
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Generate innovative ideas to foster the continued growth of the Tasting Room & Deli
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Manage daily sales, including commissions and shipping orders
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Conduct routine purchasing transactions, handle cash registers, and ensure accurate cash accounting at the end of each business day
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Schedule and oversee all wine tastings and private bookings for the Tasting Room & Deli
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Manage staff schedules and provide training for wine events and functions
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Organize and execute wine events and special promotions as needed
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Address guest experience issues courteously and respectfully
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Adhere to operational principles and goals
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Uphold high standards to maintain the image of the establishment
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Be available to work weekends and some holidays
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Complete bi-weekly stocktakes and commission documentation in a timely manner
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Perform other duties as required and assigned.
Requirements:
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Neat and articulate appearance
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Strong managerial capabilities
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Flexible to work shifts
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Extensive knowledge of wines
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Approximately 2 years of experience in a comparable position
To apply, submit your up to date CV with a professional head and shoulder picture, along with applicable qualifications and references.
Application Status: If you have not been contacted within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate the time and effort you invested in applying and encourage you to explore future opportunities with Hospitality Jobs Africa.
