Large Hotel in Cape Town is recruiting for a Central Reservations Agent: Accommodation, Groups, Conference and Events. The candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations. Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Requirements:
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Grade 12 and a Formal Qualification
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Previous hotel-related experience
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Must have Reservations experience in Group Accommodation and Events.
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Experience in hotel software and its functionalities.
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Must speak, read, write and understand English.
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Quality focused
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Great communication skills, written and verbal.
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Energetic and friendly personality
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A positive and professional attitude
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Courteous, friendly, and helpful to guests, managers, and fellow employees.
