Technical Engineer - NOC
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
We have an opportunity for a Technical Engineer (NOC) to join our Security & Networks team in Cape Town.
Responsibilities:
Working within our Managed Services team you will assume the function of a remote IT systems administrator for a wide range of clients who have outsourced their IT support to Advania UK. This includes
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Monitoring and management of client’s infrastructure and backups, including routers, firewalls, servers, and device endpoints to ensure issues are handled proactively with minimal impact on the client
- Resolving issues efficiently, identifying, and correcting trends is a key part of the role.
- Taking ownership and performing prompt and effective incident investigation applying sound problem solving methods to determine scope, urgency, and potential impact across a wide range of IT systems
- Working with internal and external stakeholders to resolve network and security tasks and vulnerability compliance
Qualifications & Experience:
For this role, the right candidate will have:
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Strong Microsoft Windows server knowledge shown in incident troubleshooting
- Good technical ability and self-awareness of when to escalate to a senior resource
- Comfortable navigation within customer Azure tenancies
- Good working evidence across the following infrastructure platforms:
- Microsoft Servers 2012 – 2019
- Cloud – O365, Azure, AWS, Mimecast
- RMM and Professional Monitoring toolsets
- Communication Platforms Teams/Skype
- Backup solutions – Veeam, DPM, Azure Site Recovery, Backup Exec
- Basic knowledge and understanding across one or more of the following technology stacks:
- Firewalls: Fortinet, Cisco, Juniper, Palo Alto
- Switching: Cisco, HP, Juniper, Meraki
- WAN/LAN networking related issues: TCP/IP, DNS, SNMP, VPN
Click here for the list of benefits.
This is a remote-first hybrid role. See here for details about our hybrid workstyle.
Please note that this role also involves a 4 day on / 4 day off shift pattern. Night shifts can be worked from home.
A shift allowance is offered in addition to base salary - Up to 30% depending on the shift allocation.
#LI-Hybrid
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
