Vacancy : Dealer Administrator
Region : Midrand
Reporting to :
Overall purpose of the job:
The successful incumbent will be responsible for providing assistance and support to the Dealer Development Manager and the Dealerships with regards to client query resolution, other means of correspondence handling and administration functionalities as required, maintaining due diligence and accuracy.
Duties & Responsibilities:
- Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)
- Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
- Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to Dealers where their assistance is required
- Managing General Dealer correspondence
- Processing the reversal of claw backs and distribution thereof to Dealers and ADT Finance departments, in addition to providing Dealers with information required regarding their clients within the 1 year warrantee period
- Providing Dealers with feedback regarding potential claw backs on a weekly basis and continuously following up on them
- Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
- Providing Dealers with assistance in obtaining customer codes and credit vets within the standard operating procedure timeframes
- Undertaking active premise checks
- Reporting on area activity, sales, cancellations, operations and potential opportunities
- Reporting to be completed timeously and accurately on a weekly and monthly basis
- Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
- Managing the administration duties of marketing initiatives
- Undertaking active premise checks
- PA duties for the Dealer Development Manager
- Assist DDM to ensure dealers comply with ADT Standard operating procedures
- Issuing of stationary and promotional items
- Arranging business reviews and training sessions
Minimum qualifications and experience:
- Matric or equivalent qualification
- At least 1 to 2 years’ experience within a customer service-orientated environment
- A minimum of 3 years administration experience
- Project management experience would be highly advantageous
- Computer literacy in MS Word, MS Excel, MS PowerPoint and MS Outlook
- Experience on Listener would be advantageous
- Experience of Dealer program software would be advantageous
