Key responsibilities include the following:
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Responsible for managing and prioritizing print workload to achieve maximum out and meet customer deadlines.
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Monitoring the progress of various tasks, coordinating resources, ensure printing jobs and delivery are according to schedule.
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Implementing and maintaining quality control procedures, inspecting work, and addressing any issues that may affect the quality of the printed materials and mailing services.
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Reception duties include dealing with customer enquiries, giving quotes and taking payments.
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Dispatching vehicles for delivery and collect of various print and mail materials
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Book vehicles for preventative maintenance and repairs
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Maintain manual filing system and store documents in the Shared Library.
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Stock count, ordering stock, receiving, and dispatching
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Maintaining Strong relationships with clients by ensuring their needs and expectations are met.
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Collaborate with Internal Customers and External Service Providers to develop cooperation and Teamwork.
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Communicating with customers about print jobs and mailing services status, addressing any concerns or r providing updates on delivery schedule.
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Ensure that the customer approves the quotation before the job is sent for production quote is submitted to the customer for approval before the job is sent for production.
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Responsible to invoice all accepted quotations.
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Responsible for Internal Requisitions or Payment and submit to Line-manager and finance unit.
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Management of staff as per the University’s HR Policies and Processes
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Effective management of Disciplinary Issues as the University’s Disciplinary Code/Code of Conduct, with the help of HR/ER Office.
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Understand University Health & Safety Policy, and Emergency Fire Procedures.
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Support, facilitate and assist with the implementation of new innovations, initiatives, and service delivery.
Requirements:
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Grade 12
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Post-Matric Qualification in Printing/Marketing or Equivalent (NQF Level 6)
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Valid Driver’s License
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3 years in Printing and Mailing Environment
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Printing Industry Experience
Technical Competencies
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Contract Management
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Understanding of printing technology and ff5
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Technical knowledge of various printing machine (Industrial)
Knowledge, Skills and Behaviors
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Communication Skills
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Negotiation Skills
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Problem Analysis
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Customer Focus
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Relationship Building
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Creativity
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Work Standards/ Quality Orientation
Compliance/Statutory Requirements (Knowledge, Understanding and or Training)
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ISO 9001,1400 & 1800
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OHS
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Protection of Personal Information (POPI) Act
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Any other relevant Legislation
