A call center based in Wynberg requires an on site HR officer to monitor the following,
1. Recruitment & Hiring
- Sourcing and attracting candidates for call center positions.
- Conducting interviews and assessments (communication skills, problem-solving, etc.).
- Onboarding new hires and ensuring they understand company policies and expectations.
2. Employee Engagement & Retention
- Implementing programs to boost motivation and reduce attrition.
- Conducting surveys and feedback sessions to improve work culture.
- Organizing team-building activities and employee recognition programs.
3. Performance Management
- Monitoring key performance indicators (KPIs) such as attendance, productivity, and quality scores.
- Providing coaching and performance improvement plans.
- Addressing underperformance and ensuring agents meet company standards.
4. Payroll & Benefits Administration
- Managing salaries, incentives, and overtime payments.
- Handling employee benefits like paid leaves, and bonuses.
- Ensuring compliance with labor laws and company policies.
5. Employee Relations & Conflict Resolution
- Addressing workplace grievances and disputes.
- Enforcing disciplinary policies while maintaining fairness.
- Acting as a mediator between employees and management.
6. Compliance & Legal Responsibilities
- Ensuring adherence to labor laws and industry regulations.
- Managing contracts, confidentiality agreements, and workplace policies.
- Conducting audits to prevent workplace issues like harassment or discrimination.
7. Workforce Planning & Scheduling
- Assisting in shift management to ensure adequate staffing.
- Forecasting hiring needs based on call volume and business growth.
- Implementing flexible work arrangements when needed.
Your responsibilities will not be limited to the above.
Job Type: Full-time
Pay: R16 000,00 - R20 000,00 per month
Work Location: In person
