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JUNIOR SUPPORT ANALYST(SCPO AND CATMAN)

Clicks Group Limited - Cape Town, Western Cape

Job Details

Permanent

Full Job Description

Listing reference: 017869

Listing status: Online

Apply by: 12 September 2024

Position summary

Industry: Wholesale & Retail Trade

Job category: IT and Telecommunications

Location: Cape Town

Contract: Permanent

EE position: Yes

Introduction

We are seeking a motivated Junior Support Analyst to join our dynamic team. The successful candidate will provide essential support for the Blue Yonder SCPO and Catman systems, ensuring their effective operation and resolving issues as they arise. This entry-level position is ideal for individuals with a strong interest in Supply Chain technology and a desire to develop their technical and analytical skills.

Job description

Key Responsibilities:

Technical Support:

Provide first line support for Blue Yonder SCPO and CATMAN applications, including troubleshooting and resolving user issues.
Monitor system performance and report anomalies or potential issues.
Assist in managing and validating data within the Blue Yonder SCPO platform.
Support data integration and migration tasks, ensuring accuracy and integrity.
Collaborate with IT teams and 3rd party support vendor to identify and implement best practices and enhancements.
Monitor project progress, identify issues, and implement solutions to ensure successful project delivery.
Understand the nightly batch runs in ControlM and manage support.
Maintain a deep understanding of Blue Yonder SCPO and CATMAN software and its capabilities.
Log calls on Blue Yonder portal for CATMAN related issues logged by business and follow to resolution.
Arrange access and VM’s for new vendor support people.

User Assistance:

Respond to user queries and support tickets in a timely and professional manner.

Understand the business’ supply chain requirements and collaborate with the team to tailor SCPO solutions to meet their needs.

Ensure high business satisfaction by delivering quality services and solutions

Minimum requirements

SKILLS, EXPERIENCE and job related REQUIREMENTS:

Diploma in Information Technology
1-2 years of IT service desk.
Experience with Supply Chain managements systems or Blue Yonder SCPO is a plus but not required.
Ability to analyse data, job runs and identify trends.
Excellent verbal and written communication skills with the ability to interact effectively with users and team members.
Strong attention to detail and commitment to delivering high quality work.
Ability to work collaboratively within a team (Internal and external vendor) and contribute to collective goals.
Enthusiasm for learning and developing technical skills related to Blue Yonder SCPO and CATMAN applications.
Basic knowledge of SQL a plus
Client-focused mindset with a commitment to delivering exceptional service.

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