We are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
• Staff scheduling • Staff training • Staff performance monitoring • Managing poor performance • Recruitment • Managing the daily work flow processes • Daily, weekly and monthly reports • Call monitoring • Rotating night shift
• Matric • Previous supervisory experience (minimum of 3 years) • Essential to have experience and knowledge of Vision Plus, as well as experience in a Call Centre/Credit environment. Collections experience would be required.
• PC literacy (Word, Excel, Outlook) • Exceptional verbal and written communication skills • Strong people skills • Pro-active and energetic • Highly service orientated and results driven • Must be able to multitask and make decisions • Organised and methodical • A role model with Credit Services • Leadership potential • A strong track record of consistent performance within Credit Services
