Career Growth Hospitality Recruitment is looking for a Guest Experience Manager for an award-winning 5 star Hotel in the heart of Cape Town.
As a Guest Experience Manager, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalised assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment!
Primary Responsibilities Include
- Provide exceptional experiences for guests throughout their stay
- Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
- Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
- Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
- Inform guests of our hotel services, including facilities and dining options.
- Promote all hotel amenities, conveniences and programs offered.
- Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience.
Candidate Requirements:
- Diploma / Degree from a reputable institution.
- Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
- Proven work experience at a mid to senior level in hospitality management.
- Proficiency in English; knowledge of other languages is a plus
- Strong sense of responsibility and a professional presentation.
- Familiarity with hospitality industry luxury standards.
What is on Offer:
This company's culture is built on kindness, active listening, and genuine connections with their colleagues and guests. They offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
