Specific Role Responsibilities
-
Carry out diagnostic work and support mechanics as set out by the Foreman.
-
Carry out fault diagnosis to aid and speed up vehicle servicing.
-
Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
-
Discuss matters with service advisors and customers as required and provide coherent explanations.
-
Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
-
Ensure vehicles are returned to the customer after service in a neat and clean condition.
-
Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
-
Admin functions: Complete forms and documentation included in the company's service routine.
-
Draft and prepare any reports required.
-
Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
-
Ensure effective communication with team members and colleagues across departments, with customers and service providers.
-
Participate in marketing campaigns when required for the furtherance of the business.
-
Any other duties as may reasonably be required.
Qualifications and Experience
-
Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
-
KIA technician experience will be of advantage
-
Relevant OEM product training - will be an advantage.
-
Need excellent “fix right first time” track record.
-
Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
-
Mechanical insight Problem solving and motor vehicle fault finding skills.
-
Mental alertness
-
Must have sound English communication and writing skills to accurately record findings and work on job cards.
-
Meticulous Customer orientated
-
Team player and Interpersonal competence
-
Decision making and action orientated.
-
Valid, unendorsed driver’s license
Skills and Personal Attributes Customer Service
-
Fundamental problem-solving capacity
-
Occupational Health and Safety
-
Product and/or service knowledge
-
Research and Information Gathering
-
Technical Ability
-
Technical Learning
-
Trust and Integrity
Should you not be contacted within 2 weeks after the closing date, please consider your application unsuccessful.
