Large 4* CBD Hotel seeks an experienced Guest Relations Officer.
The position acts as a liaison to build mutually beneficial relationships between the hotel and its stakeholders.
KEY DUTIES
Effectively manage guest stay cycle
Customer Profiling
Effective Database Management
Managing guest feedback
Site Inspections
Marketing and Promotions
COMPSET Analysis
MINIMUM REQUIREMENTS
Hospitality qualifications
3yrs relevant experience
COMPETENCIES, SKILSS AND PERSONALITY
Charismatic and approachable
Customer Service Excellence
Attention to detail
Excellent Verbal and Communication Skills
Conflict Resolution Skills
Unfortunately, due to high volume applicants, only short-listed candidates will be contacted.
