At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!
RCL FOODS is on the hunt for an Exports Controller, who has a passion for high customer service focus to join the Growth Division. The role will report into the Africa and Exports Growth Managing Executive and will be based in Westville.
The purpose of the role is to support the Export team and provide an important link between the Export Country Managers and clients by facilitating sales-related functions.
Manage the Export Department’s admin requirements.
Respond to export enquiries timeously - filter and screen export inquiries as per agreed criteria and assess which business is worth pursuing and which is not, followed up by communication to the customer and forward others on to the relevant Country Manager.
Facilitate internal communications between Export Unit, Manufacturing, Marketing, Customer Marketing and Planning ensuring alignment to the customer requirements (Eg. Attend Comms Meetings and provide feedback to Country Managers).
Obtain Export sales information daily and monthly and distribute to Export Team.
Assist in monitoring performance of Export Administrators re: meeting timelines, completeness, accuracy and meeting export requirements for the foreign countries.
Monitor daily Export Administrative performance and facilitate improvements where necessary.
Engage with Vector Logistics Debtors in the coding and processing of new accounts.
Process and track all claims emanating from various Agents relating to promotions, deals, stock issues etc. Investigate causes, calculate correct costing and confirm values being claimed.
Engage with third parties including Vector Logistics in solving problems surrounding logistic issues i.e. transport, stock, inspections, vet requirements, and country requirements.
Work closely with Quality Control to ensure that plants are Export compliant.
Work closely with Marketing and plants to ensure that country specific packaging and language requirements are met.
Travel to RCL plants and offices locally and visit foreign countries where required.
Arrange registration of various export Licenses eg. Bureau Veritas, SGS, SARS, Customs & Excise.
Work closely with Freight Forwarders, Transporters, Clearing Agents, Vector Logistics to ensure seamless route to market.
Develop and maintain an Export product catalogue and Export materials as agreed with Country Managers.
Drive Sales and Customer Relations outside of Key focus areas through locally based Exporters.
Provide Customer support relating to deals, Point of sale and promotions in Key focus countries.
Provide sales forecasts as directed by Country Managers taking cognizance of country promotional grids.
Maintain Master Export Pricing file and advise Country Managers and Customers timeously of price changes.
Ensure that pricing and deals are captured into the system and communicated.
Interrogate Daily Outstanding order list and investigate delays and update Country Managers.
Assist Country managers to prepare for meetings and presentations.
Maintain SKU works library to ensure pack images are up to date and appear online and ensure all new product listings are inputted into the system. Deal with customer queries for pack shots, artwork etc.
Customer quality complaints: ensure appropriate procedure is in place, that complaints are timeously resolved and communicated to customers and co-ordinate recall procedures.
Engage with Customer marketing and Marketing as directed by Country Managers to obtain information and materials.
Manage and nurture small accounts to achieve sales targets, proactively identify growth opportunities, and collaborate with the marketing team to implement effective campaigns.
National Diploma or Degree in Marketing/Business Science/Logistics/Supply Chain.
3-5 years’ relevant experience.
Language Proficiencies: English (French or Portuguese preferable).
Highly computer literate (e.g. Advanced Power Point and Excel).
Fully operational understanding of the SAP authorisation concept and the GRC concept.
Knowledge:
A thorough knowledge of export systems and procedures, (These procedures include but are not limited to, Export Risk management, Customs & Excise, Freight Forwarding, Shipping Lines, Banking, Incoterms 2010, DCCI, Government departments, etc).
Thorough knowledge of Exports, Incoterms 2010.
Thorough knowledge of Vat compliance in export transactions.
Thorough knowledge of export systems and procedures, relating to Export Risk Management, Customs & Excise, Freight Forwarders, Shipping Lines and Banking.
Export Risk Management relating to specialised Export administrative requirements.
Good knowledge of Export Product Range.
