Indalo Hotels and Leisure is looking for a General Manager for Fountains Hotel to deliver the highest level of customer service, maintain the quality of the property, whilst improving on operation efficiencies. The manager will also nurture our team to ensure they and we reach our goals.
Financial
· Direct the team to ensure all financial targets are met (revenue, costs & profit).
· Monthly reporting on Income statement.
· Responsible of the management of day-to-day revenue and costs. Which includes the checking and authorisation of Night Audit packs.
· Submit accurate daily revenue reports to Head Office.
· Monitor departmental attendance, leave and other payroll related costs.
· Monitor use of stock and operating equipment to ensure theft, abuse and breakages are kept to a minimum.
· In conjunction with the management team, develop strategy, objectives and action plans to ensure the hotel is an efficient and profitable operation.
· Present and prepare an annual Hotel Budget.
Ensure all legislative and governance policies are adhered to for financial reporting, manpower management and liquor management.
Customer
· Ensure World Class service is delivered to the guests in all departments. Direct the team on all matters impacting the guest experience.
· Ensure all guest feedback is dealt with in a timely manner, be it face to face, email or online. GuestRevu and Online feedback should be responded to within 48 hours by the General Manager.
· Ensure all guest areas and facilities are maintained and kept to the highest levels of cleanliness.
· Deal with all complaints in a professional and efficient manner. All major complaints to be escalated to the Group Operations Director.
· Along with the sales team, be present at all Fam/Education trips.
· Be present in the public spaces at Breakfast/Lunch/Dinner, interacting with all guests.
· Get to know VIPs and Long Stay guests, ensuring we meet and exceed their needs.
Be respectful and accommodating of all guests requirements around religion, gender or race.
Processes
· Ensure that our policies, processes and standards cover our guests safety and security.
· Ensure we have a preventative maintenance programme in place, and ensure we have all plant and machinery serviced on a regular basis.
· Have a full understanding or third party/landlord contracts to ensure all requirements are consistently met.
· Ensure team adhere to all quality processes and SOPs. Thus providing a consistent level of quality standards.
Have an in-depth knowledge of F&B and Front Office processes and procedures, especially around the controls of stock and inventory.
People
· Live our company values at all times, be the leading light.
· Working with HR, ensure we select and recruit competent staff, who can deliver world class service, are professional and friendly and share our company values.
· Address all performance shortcomings, working with HR to implement corrective and/or disciplinary action if necessary.
· Create an environment where all staff are respected and made to feel part of the Indalo family.
· Train and develop team members. Keeping training records of all interventions.
Education (Formal Qualification Required)
Minimum:
- Matric
- Diploma in Hospitality or Tourism
Ideal
- Bachelor’s degree in hospitality management or a related field.
Legal Requirements (e.g. Driver’s License, etc.) / Professional Registrations (if any)
Experience (Minimum Experience Required - type and number of years)
Minimum
- Minimum of 3 years Hotel Management experience within 4-star properties
- Good computer skills in MS office, PMS and POS
Ideal
- Minimum of 5 years Hotel Management experience within 4-star propertie
- Advanced computer skills in MS office, Opera and Micros
Job Type: Permanent
Pay: R50 000,00 - R55 000,00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:
- High School (matric) (Required)
Experience:
- Hotel Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
