Key Responsibilities
? Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws.
? Focus on succession management, training and, development of all Market employees
? Delegate responsibility to the management team as needed and enforce existing policies consistently
? Oversee and participate in the hiring, training, supervision management, coaching, counseling, and evaluation of all members of the market team.
? Promotes organization in industry, manufacturing and/or trade associations
? Work closes with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
? Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager
? Prepare schedules for the team along with vacation plan
? Conduct pre-shift meetings and assist team members with any inquiries
? Develop and implement operating standards, policies, and procedures to be followed by the management team
? Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
? Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information
? Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams
? Make decision and act based on previous experience and good judgement, revising procedures as needed to accommodate unusual situations
? Interact with all department personnel, Market and vendor staff as needed
? Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team
? Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
? Develop and implement cost saving and profit enhancement measures
? Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.
? Create and execute action plans for any areas that need improvement or are in critical situation
? Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
? Monitor guest satisfaction on all levels, including social media platforms
? Ensure health, safety and sanitation requirements follow Dubai Municipality standards and ensure all managers are aware of any changes in the law
? Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans
? Participate in community events and ensure corporate social responsibility goals of venue are met
? Maintain a professional, neat, and well-groomed appearance adhering to Market’s standards
? Open and/or close Market daily as scheduled following established standards and guidelines.
? Follow up cash handling procedures.
? Maintain confidentiality.
? Assist Management as needed in any other task necessary to ensure successful operations of the Market.
? Engage with guests at the Market to ensure guest satisfaction.
? Main focus on day-to-day operations, guest engagement, and staff supervision.
- There are 3 roles available but not limited to –
- specializing in event co-ordination
- specializing in customer service
- specializing in BOH and Hygiene Management
Skills and Experience
? Minimum of two to three years of restaurant operations experience required
? Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
? Proficient in Windows Microsoft Office, POS system
? Strong problem-solving skills
? Ability to lead by example and act in a professional manner always
? Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public
? Ability to maintain a high level of confidentiality
? Ability to write reports, business correspondence, and procedure manuals
? Ability to demonstrate a positive attitude always; as well as keep an open and objective view
? Ability to listen empathetically and be respectful always
? Ability to maintain personal integrity, composure and stay focused
? Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
? Ability to handle a fast-paced, busy, and somewhat stressful environment
? Ability to work under pressure and meet deadlines
? Must be able to push and lift up to 50lbs
What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you will want to…
? Be commercially astute
? Either have experience at or want to dive headfirst into a transformative company
? Think globally
? Have excellent communication and relationship building skills
? Have a high sense of ownership, urgency, and drive
? Be a team player
Kindly note that role will be recruited for in line with our Employment Equity Policy
