Job Description
We are seeking an E-Commerce Assistant to join our dynamic online team based in Port Shepstone. As an E-Commerce Assistant, your responsibilities will include customer support, and assisting our E-Commerce team in optimizing our online store by ensuring customer satisfaction.
Responsibilities
· Responding to customer inquiries via Email, WhatsApp and Telephonically.
· Informing customers of stock availability, stock alternatives and lead times
· Capturing orders onto the database
· Booking and packing stock for collection
· Collaborate with other team members to ensure that our online store is aligned with our company’s goals and objectives
· Staying up-to-date with e-commerce trends and best practices
Requirements
· Matric certificate
· Computer literate with proficiency in Microsoft Excel and Outlook
· Excellent communication and interpersonal skills
· Administration skills
· Strong attention to detail
· Organisation and time management skills
· Ability to work independently and effectively as part of a team
Job Types: Full-time, Permanent
Application Question(s):
- Have you previously worked on Exel?
- Have you previously worked in the same or similar role?
Experience:
- Administration: 1 year (Preferred)
Location:
- Port Shepstone, KwaZulu-Natal (Preferred)
