Operations Manager needed for luxury restaurant in Sandton
Location:Sandton
**Key Responsibilities:**
- Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
- Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
- Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
- Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.
- Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
- Deputise for the General Manager as needed, attending various meetings and events.
- Ensure the consistent implementation and review of SOPs across all departments.
- Handle day-to-day queries, complaints, and problems arising in the hotel.
- Liaise with the General Manager and Events Manager for business forecasting and planning.
- Drive financial opportunities and create a proactive up-selling environment.
- Conduct Duty Management shifts, fire walks, and Health & Safety audits.
- Promote positive employee relations and regular team communication.
- Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
- Ensure Health and Safety compliance for all hotel premises.
**Qualifications:**
- Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
- Minimum of 5 years experience in a managerial role within the hospitality industry.
**Skills:**
- Strong commercial awareness, relationship-building, and problem-solving skills.
- Excellent organizational, multitasking, and leadership abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
**Working Hours:**
- Working hours are late nights, not uncommon to finish at 4am
**Application Process:**
- Please send your CV along with a head and shoulder photograph
**Additional Information:**
- Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.
Send CV in Ms word format or profile picture
