Area/Location: Franschhoek, Cape Town
Role Overview:
The Hotel Manager will be responsible for the overall management and operation of the hotel, including guest services, staff management, financial performance, and property maintenance. This role requires a strategic thinker with excellent leadership skills and a passion for delivering exceptional hospitality.
Key Responsibilities:
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Oversee the daily operations of the hotel, ensuring smooth and efficient functioning.
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Develop and implement strategies to enhance guest satisfaction and hotel profitability.
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Lead, mentor, and manage a team of hospitality professionals, fostering a positive work environment.
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Monitor and manage financial performance, including budgeting, forecasting, and cost control.
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Ensure compliance with all health, safety, and regulatory requirements.
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Collaborate with other departments within the estate to coordinate activities and enhance guest experiences.
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Address and resolve guest complaints and issues promptly and professionally.
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Maintain high standards of cleanliness, maintenance, and aesthetics throughout the property.
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Develop and implement marketing and promotional strategies to increase occupancy and revenue.
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Stay updated with industry trends and competitor activities to maintain a competitive edge.
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Conduct regular inspections to maintain the highest levels of cleanliness, maintenance, and aesthetic appeal.
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Implement and monitor operational procedures to ensure efficiency and effectiveness.
Experience and Requirements:
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Strong leadership and team management skills.
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High attention to detail and a commitment to excellence
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Strong financial acumen and experience with budgeting and financial management.
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Ability to think strategically and solve problems effectively.
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A passion for hospitality and a commitment to delivering exceptional guest experiences.
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Matric
Additional Requirements:
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Flexibility to work evenings, weekends, and holidays as required by the demands of the position.
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Ability to thrive in a fast-paced, guest-centric environment.
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Passion for delivering exceptional guest experiences and dedication to service excellence.
