Kendrick Recruitment is looking for a creative, independent, dynamic, enthusiastic and service-driven team player as a Direct Travel Specialist for an award winning luxury Destination Management Company in Johannesburg.
KEY OUTPUTS:
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Calm and professional interaction with both suppliers and travel planners, telephonically and via email.
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Creative and out of the box planning and designing of itineraries.
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Handling reservation requests either via email or telephonic.
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Processing of reservations from quote to finalising, including reservations, invoicing and travel documents.
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Professional servicing of dynamic direct guests.
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Proactive selling of company products and services ensuring the best possible safari for the guest.
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Saturday duty and cell phone duty on a rotation basis.
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Public holiday duty and cell phone duty on a rotation basis.
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Working hours – shift work required (07h00 – 15h30 and 09h30 – 18h00) on a rotation basis.
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Expanding product knowledge through attending training sessions.
KNOWLEDGE REQUIRED:
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Good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
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Good knowledge on FIT and Groups policies and procedures.
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Good knowledge of Offers.
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Communication skills and a good command of the English language.
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Tourplan reservations system, added advantage.
SKILLS REQUIRED:
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Time and desk management.
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Computer aptitude.
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Understanding of travel industry.
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Attention to detail.
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Elaborating in writing explanations or descriptions.
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Exceptionally customer focused.
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Creativeness, flexibility, high energy and patience.
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An independent, curious and “can do it” nature.
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A good knowledge on any of the destinations that the company promotes –Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
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Tourplan reservations system.
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Creativeness, flexibility, high energy and patience.
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Must have at least 4 years of reservation experience preferably in a tour operating environment (not hotel or car rental reservations).
This position is offering a salary based on the current earnings, qualifications and expectations of the right candidate. To apply for this stunning role please send us your CV, written reference letters as well as a recent photo of yourself...GOOD LUCK!
