Overview
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. We are hiring best-in-class talent who are passionate about travel (and all things luxury), and want to work in a globally diverse organization with a strong team culture.
Your exceptional customer service skills support, commercial judgment, skillful use of travel research and booking technology, and passion for travel support will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.
Key Responsibilities
Review new requests
- Check that dates and details on request subjects are correct and corresponds with brief/ongoing request.
- Add in names on the subject for respective Lifestyle Manager (if applicable).
- Reallocate any requests that are not for Travel.
- Follow up with members to support full brief best practice.
- Assist with online check in requests.
- Check Lifestyle Manager home pages when off sick – adjust DL’s where applicable/follow up/move/self-allocate
- Ensure that the AutoJobs page is cleared. Flag in the Global chat if necessary (this needs to be checked throughout the day and cleared).
Review the Travel Partners Inbox
- File any quotes, invoices, confirmations/documents in the respective folders.
- Check for any important/urgent emails and look for the member/job sheet and flag to Lifestyle Manager or Team.
- Notify the Private Travel Team and Travel Support teams of any emails intended for them.
- TP Inbox will be monitored throughout the day.
Monitor relevant Travel Pages for requests
- Self-Allocate any requests that need additional information
- Complete follow up calls or emails with members who have not responded to the initial communication.
- Schedule in Mailers on our calendars (WFM & Travel Support) for request visibility.
Monitor the Travel Schedule Changes and Cancellations Page for any requests.
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Self-allocate, allocate to the Main Page or allocate to the respective LM (if on duty).
RELIEF ALLOCATION DUTIES
- Allocate to UK Travel Team as per allocation rota.
- Assist the WFM with monitoring the V2 Page on a Thursday.
- Update shift documents
- Accurately add scheduled shifts for the UK Travel Team, including breaks for the day from Genesys on the Allocation Spreadsheet. The same process to be adhered to for the Elevated Team.
- Complete shifts on Allocation Spreadsheet before weekend and/or leave.
- Assist with additional spreadsheet that needs to be completed (Transfers, IB, Late shifts, other teams assistance, Training etc.)
- Assist with additional spreadsheet that needs to be completed (Transfers, IB, Late shifts, other teams assistance, Training etc.)
Requirements
Education/Experience:
Knowledge, Skills & Abilities
- Only candidates who is currently residing in Cape Town will be considered
- Flexible with different shift patterns
- Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
- A deep sense of empathy and ability to connect with members quickly and building trust
- Confidence in communicating with UHNW clients
- A ‘can do, will do’ mindset, willing to get whatever is needed done
- A high sense of ownership in everything you do, taking responsibility
- Analytical in approach, with a commercial understanding to service delivery
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we do
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
