MIT, a leading supplier of production line equipment such as Inspection & Product Integrity Technologies and Industrial Coding equipment – industrial continuous ink jet printers, label applicators etc. for batch & date coding onto FMCG; is looking for a strong, detail-driven Customer Service Manager to manage and support our Customer Service Agents across Cape Town, KZN and Johannesburg.
This role is responsible for ensuring accuracy in order processing, pricing, stock control, financial compliance and regional administration across South Africa and selected African and international regions.
You will work closely with Technical, Finance and Stores teams and act as the final operational gatekeeper before transactions reach the customer.
If you are highly organised, commercially aware and confident in enforcing operational controls while leading a team, we would like to hear from you.
The successful candidate must have:
- Grade 12 + business/financial administration qualification or other relevant qualification
- 5+ years’ experience in FMCG or Industrial Field Service Operations
- 3+ years in a supervisory or team lead role
- Strong ERP experience (QM, SOG or similar)
- Advanced MS Excel (VLOOKUPs, Pivot Tables, pricing analysis)
- Strong financial and inventory understanding (FIFO, stock risk)
- Experience managing assets / installed bases
- Must be able and willing to travel to the regional offices
- High attention to detail
- Strong analytical and investigative mindset
- Confident and assertive decision-maker
- Excellent customer negotiation skills
- Strong leadership and staff motivation ability
- Able to act as operational “gatekeeper” and maintain standards
Key Responsibilities
Order Management & Pricing Control
- Ensure 100% accuracy from order to invoice
- Validate pricing between Customer POs and ERP system (QMuzik)
- Prevent delivery where pricing discrepancies exist
- Review backorders daily and reduce abandoned sales orders
- Monitor WIP and staging to maintain 95%+ on-time delivery
- Review overdue and uncollected orders weekly
Financial Control & Compliance
- Verify all credit notes before processing
- Ensure stock is correctly booked back before credit release
- Validate monthly lease and rental invoicing
- Monitor COD notifications and overdue accounts
- Initiate credit limit increase requests where required
Regional & Governance Oversight
- Conduct weekly FIFO spot checks in stores
- Ensure all sales orders are digitally filed with complete supporting documents
- Manage cross-border VAT and withholding tax admin support
- Ensure export documentation accuracy before processing
Technical & Asset Administration
- Review overdue Service Notes weekly
- Audit site documentation before finalisation
Team Leadership
- Supervise and support Customer Service Desk staff
- HR functions related to supervising a team
- Maintain high performance, accuracy and accountability
- Train staff on processes and compliance standards
- Confidently manage pricing disputes and customer negotiations
How to Apply
Please send the following documents for the attention of HR:
- A Cover Letter motivating your application and interest in the Customer Service Manager (Paarl) role.
- A copy of your matric certificate, relevant qualifications
Email: moc.raanelomgh@tnemtiurcertim (Please indicate the position: “Customer Service Manager (Paarl)” in the subject line).
A Note on Feedback: We reserve the right not to fill this post at this time. If you have not been contacted within 21 days, please assume your application has been unsuccessful.
