Job Title: Quality Assurance Agent (Call Centre Environment)
We are seeking a detail-oriented and motivated Quality Assurance Agent to join our call centre team. The successful candidate will be responsible for monitoring and maintaining high-quality standards across all customer interactions, ensuring compliance with company and client requirements.
Key Responsibilities:
- Set, monitor, and maintain quality standards for client interactions
- Review and evaluate call centre communications to ensure compliance and performance standards are met
- Provide accurate, clear, and constructive feedback to agents
- Produce well-structured, concise, and professional written reports and electronic communication
- Continuously identify opportunities for improvement through research and innovation
- Manage personal development and contribute to team improvement initiatives
- Ensure adherence to all deadlines and reporting requirements
Requirements:
- Minimum 6 months Quality Assurance experience
- Call centre experience is essential
- Proficient in MS Office (Word, Excel, Outlook)
- Strong attention to detail with excellent written and verbal communication skills
- Confident, professional, and positive attitude with a credible presence
- Ability to work independently and manage own workload effectively
- Strong commitment to accuracy, quality, and continuous improvement
- Must have a good credit history
Key Competencies:
- Strong analytical and evaluation skills
- Excellent communication and feedback delivery
- Time management and deadline-driven mindset
- High level of professionalism and integrity
Application Process:
Please email your CV with the subject line “QA Agent” to:
If you have not heard from us within 2 weeks, please consider your application unsuccessful.
Pay: R5 885,00 - R6 000,00 per month
Work Location: In person
