Vacancy : Commercial Service & Maintenance Technical Coordinator
Region : Midrand – Commercial
Reporting to : FADT Commercial Technical Supervisor
Overall purpose of the job:
Engage with the client, technicians on all Commercial Security Product queries. and arrange an appointment for the technician.
Duties & Responsibilities:
-
Incumbent has to collect quotes for allocated areas
-
Check that quotes are on Pulse
-
Assign quotes to a technician
-
Prioritize call to optimize travelling times for technicians
-
Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
-
Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
-
Assist sales in booking Technicians
-
Voiding of aged jobs and giving pipeline figures of installations
-
Assisting in sending job cards
-
Scheduling installations
-
Ensure that all documents are received from OTC are handed to FLM for allocation to technicians
-
Resolve all queries related to scheduling immediately and escalate complications
-
EHS assistance
-
Technical assistance to clients
-
Follow up on all jobs
-
Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
-
Order, issue and control stock / stock warehouse responsibilities - assist with stock take
-
Assist with technical invoicing
-
Distribution of service and install stock to techs
-
Any Adhoc task requested by Management
-
Raising supplier PO’s
-
Receipting Supplier Invoices
-
Stock transfers from Techs to Job
Minimum qualifications and experience:
-
Analytic ability
-
Knowledge of technical issues to do with alarms, CCTV and access control.
-
Ability to read a signal report and form an opinion about the error.
-
Computer literate.
Skills and Attributes:
-
Planning skills.
-
Attention to detail
-
Ability to work on their own.
-
Ability to make a decision.
-
Time Management
-
Excellent communication skills (verbal and written)
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
