Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The position is aimed at a dynamic, focused individual who can provide an effective and efficient service to clients by receiving, evaluating, and responding to telephonic/electronic escalated enquiries timeously. Support to the Product Managers for all Complementary Products. This position is within the Momentum Health Solutions.
Requirements
Qualification
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Matric certificate.
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A degree in business Administration/Equivalent (Advantageous).
Experience
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2-5 years of client service experience.
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Knowledge of Oracle System is essential.
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Excellent knowledge of the Momentum’s Complimentary products is essential.
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Excellent knowledge of the Momentum Health (Momentum Medical Scheme) product is essential.
Duties & Responsibilities
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Identifying risks to the company and escalate accordingly.
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Engaging in effective communication and delivery according to Service Level Agreements.
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Maintaining a consistent service delivery to ensure client retention and satisfaction.
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Obtaining and maintaining broad product and industry knowledge to effectively and accurately respond to internal and external customer complementary products queries.
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Ensuring Service Level Agreements are met and always exceeded.
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Providing first time resolution on escalated queries of a complex nature.
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Dealing promptly with client requests in a competent, efficient, and professional manner.
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Driving and supporting effective teamwork within the department.
Competencies
- A strong understanding of the medical aid and short term insurance industry will be advantageous.
- Take ownership of all technical complimentary products queries and ensure that they are resolved timeously and effectively.
- Complete documentation as per departmental guidelines in order to meet client needs.
- Utilise IT systems effectively, to ensure accuracy of documentation.
- Adhere to organisational best practice and legislative requirements.
