Job Description:
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The successful candidates will be responsible to deliver sales in order to process sales of pre - owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance:
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Identify and apply known solutions to operational problems and escalate unresolved issues
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Deliver on agreed performance targets according to set procedures and service level agreement
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Report on transactional activities to provide timely information for decision making in area of accountability
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Execute work in line with governance and compliance processes
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Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
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Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
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Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
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Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
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Process all leads of prospective customer and follows up on possible sales
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Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
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Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance:
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Execute work activities effectively and efficiently in order to prevent financial losses
Qualifications and Experience:
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Matric Certificate
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3-5 years working experience in a similar environment
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A valid South African driver's license
Skills and Personal Attributes:
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Developing sale
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Making a sale
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Persuasive selling skills
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Product and or service knowledge
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Trust and integrity
