Career Growth Hospitality & Recruitment are looking for a dedicated, creative Food & Beverage Manager to join the team of a Luxury Hotel in Sandton. The responsibilities of the Food & Beverage Manager include managing F&B operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints.
To be a successful Food & Beverage Manager, you should have excellent customer service and problem-solving skills, as well as experience with designing menus. Ultimately, top-notch Food & Beverage Manager should be skilled at ordering just the right amount of inventory to last until the next delivery.
Responsibilities:
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Maintain standards of F&B quality and guest service quality.
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Achieves budgeted revenues and expenses and maximizes profitability related to the F&B department.
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Contribute to the profitability and guest satisfaction perception of other hotel departments.
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Implements and maintains local and national sales/marketing programs.
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Develops short term and long term financial and operational plans for the F&B department which support the overall objectives of the hotel.
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Participate in the preparation of the annual hotel budget.
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Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
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Manage in compliance with established company policies and procedures.
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Maintain procedures for security of monies.
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Maintain procedures for credit control and handling of financial transactions.
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Maintain inventory control procedures.
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Receives departmental relates guest complaints and ensures corrective action is taken
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Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
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Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
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Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
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Market the F&B outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
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Manage the maintenance/ sanitation of the F&B areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
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Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Requirements:
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A tertiary qualification in Hospitality/F&B Management.
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Four to five years of employment in a related position in a luxury hotel or resort.
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Advanced knowledge of the principles and practices within the F&B/Hospitality profession. This includes the knowledge required for management of people, complex problems and Food & Beverage management.
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Ability to study, analyse, and interpret complex activities.
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Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
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Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
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Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
