Introduction
We are seeking a professional, friendly, and customer-focused Front Desk Officer to join our hospitality team. The successful candidate will be the first point of contact for guests and will play a key role in delivering exceptional customer service and ensuring smooth front-office operations.
Duties & Responsibilities
- Welcome and assist guests in a courteous and professional manner.
- Manage guest check-ins and check-outs efficiently.
- Handle reservations, bookings, and cancellations.
- Answer telephone calls, emails, and guest inquiries promptly.
- Process payments and maintain accurate records.
- Address guest concerns and resolve issues in a timely manner.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Maintain a clean, organized, and professional reception area.
- Provide information about hotel facilities, services, and local attractions.
Desired Experience & Qualification
- Previous experience in a hospitality, reception, or customer service role will be advantageous.
- Excellent communication and interpersonal skills.
- Strong organizational and administrative abilities.
- Proficiency in Microsoft Office and hotel Semper reservation systems (preferred).
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and public holidays.
- Strong problem-solving skills and attention to detail.
Salary R6000.00
Kindly email CV if you meet the requirements to [email protected]
Job Type: Full-time
Pay: From R6 000,00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
