GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.
JOB OVERVIEW
The incumbent will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining the overall functionality of IT systems. This role is essential for ensuring smooth operations during the contract period and requires quick problem-solving skills, strong communication, and excellent customer service abilities.
KEY AREAS OF RESPONSIBILITY
Technical Support
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Provide technical support to internal and external end-users via phone, email, or in person.
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Troubleshoot hardware and software issues, including operating systems, applications, and peripherals.
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Respond to IT calls and escalate issues as necessary.
System & Software Management
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Install, configure, and maintain computer systems, software, printers, and other peripheral devices.
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Assist with the installation and configuration of software applications and updates.
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Manage software licenses and ensure compliance with company policies.
Network Support
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Assist in maintaining networking infrastructure (LAN, WAN, Wi-Fi), ensuring connectivity and stability.
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Troubleshoot network-related issues, including TCP/IP, DNS, DHCP, and VPN problems.
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Ensure proper security measures are in place for network access.
Hardware Management
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Set up and configure new workstations, laptops, and other IT equipment.
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Maintain and track an inventory of all hardware assets.
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Diagnose and repair hardware failures or coordinate repairs with external vendors.
Data & Security Management
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Ensure data security and integrity by following proper backup and recovery procedures.
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Implement security measures, including antivirus, firewalls, and system patches.
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Educate users on best practices for data security and IT usage.
Documentation & Reporting
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Document technical issues, solutions, and troubleshooting processes for future reference.
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Maintain up-to-date records of system configurations, network diagrams, and user requests.
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Provide regular reports to the IT Manager on support issues and resolutions.
User Training & Support
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Offer training and guidance to end-users on the effective use of hardware, software, and IT systems.
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Create user guides and provide one-on-one or group training as needed.
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Assist with onboarding new employees by setting up user accounts and explaining IT policies.
SKILLS & PERSONAL ATTRIBUTES
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Matric Certificate
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Diploma in IT or equivalent
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Proven experience as an IT Support Technician or in a similar role.
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Proficiency with Windows and macOS
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Strong knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN.
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Familiarity with Active Directory, Office 365, and other enterprise-level software.
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Basic server concepts and Active Directory user management
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Network infrastructure and security fundamentals
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IT service management principles and helpdesk systems
