Lodge Collection with offices based in Century City, Cape Town is looking for a Junior Reservationist.
-
Making reservations
-
Ensure accurate records about guests’ bookings, payments, and any additional information
-
Answer reservations calls
-
Up-selling, by informing guests of special packages, or higher room category.
-
Ensure all quotations are followed up
-
Actively endeavour to seek and resolve guest complaints
-
Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
-
Ensure accurate and detailed capturing of bookings.
-
Manage any guest feedback to necessary department.
-
Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
Requirements:
-
Matric & a formal qualification
-
At least 1 year reservations experience
-
Previous Hospitality experience is required
-
ResRequest experience would be an advantage
