We are a charming 4-star boutique guesthouse located in the heart of Johannesburg South. With 13 beautifully appointed rooms, we offer a unique blend of comfort, luxury, and personalized service. We are seeking an enthusiatic Guesthouse Manager to lead our small team and take our operations to the next level.
Key Responsibilities:
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Operational Oversight: Manage all day-to-day operations of the guesthouse to ensure a seamless guest experience.
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Team Leadership: Supervise, mentor, and motivate a small but dedicated team, ensuring high standards of service and hospitality.
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Sales & Marketing: Drive occupancy and grow revenue through proactive sales strategies, including local marketing initiatives, partnerships, and direct sales activities.
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Administrative Duties: Oversee administrative tasks such as reservations, invoicing, budgeting, and reporting to maintain smooth and efficient operations.
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Guest Relations: Foster positive guest relationships by ensuring personalized service and addressing any concerns or issues promptly.
Qualifications:
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Proven experience in hospitality management, preferably in a boutique or small hotel environment.
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Strong leadership skills with the ability to manage and motivate a small team.
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Excellent organizational and administrative skills.
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Sales-driven mindset with experience in growing occupancy and revenue.
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Exceptional customer service skills and a passion for creating memorable guest experiences.
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Knowledge of reservation systems and basic financial management.
What We Offer:
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Competitive salary based on experience.
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A supportive and collaborative work environment.
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The chance to make a real impact on the guesthouse’s success and reputation.
