The Mid‑Level Resource Manager (Traffic Manager) supports the effective day‑to‑day trafficking, scheduling, and coordination of production work flowing through the studio. The role focuses on executing and maintaining accurate resourcing, timelines, and delivery information, ensuring that work progresses smoothly within agreed scopes, timelines, and processes.
This is a non‑client‑facing execution role that supports the Operations Manager by maintaining operational accuracy, visibility, and discipline across active jobs, enabling the studio to deliver high‑quality work predictably and efficiently.
- Support resource planning and traffic management across production work assigned to the studio.
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Review briefs for completeness (deliverables, timelines, budgets) and flag gaps or risks to the Operations Manager.
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Schedule resources against approved work based on availability and guidance provided.
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Maintain up‑to‑date visibility of workloads, priorities, and deadlines within assigned streams.
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Coordinate the movement of jobs through the studio in line with agreed production workflows.
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Update and maintain job timelines, milestones, and delivery status.
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Monitor progress daily and flag delays, risks, or blockages early.
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Support daily delivery rituals (e.g. stand-up meetings) by ensuring accurate task lists and priorities.
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Maintain delivery dashboards, traffic systems, and planning tools accurately.
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Support timesheet validation and tracking prior to Operations Manager approval.
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Follow and reinforce established production processes and operational controls.
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Identify deviations from process and escalate for resolution.
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Support compliance with operational requirements such as timesheets, leave planning, and approvals.
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Work closely with Creative, Client Service, and Delivery teams to support smooth day‑to‑day delivery.
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Provide timely updates on job status to internal stakeholders.
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Support inter‑agency resourcing requests as directed, ensuring accurate tracking.
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Act as a reliable operational support during peak delivery periods.
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Accountable for: accuracy and completeness of resource bookings, schedules, and delivery data.
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Decision‑making: executes within clearly defined processes and escalates decisions outside mandate.
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Escalation: delivery, capacity, or scope risks are escalated to the Senior Resource Manager.
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Degree or equivalent tertiary qualification.
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Project Management or SCRUM exposure advantageous.
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3–5 years’ experience in a traffic, resource coordination, or delivery support role within an agency or production environment.
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Experience supporting multiple concurrent projects and studio workflows.
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Exposure to digital, social, and production delivery processes.
