Our client is a fast-growing group of global marketing brands with a focus on future thinking, AI and innovation. They’ve helped hundreds of clients across a wide range of verticals to maximize ROI, improve client acquisition & retention and grow faster, with their unique marketing platform and solutions. The future is bright for them, with lots of new products, services and brands on the horizon.
Our Operations and Sales Administrator is the first point of contact for potential clients and existing clients that contact us. They also ensure the smooth day-to-day running of the sales function, co-ordinating staff input across a wide range of sales opportunities for multiple brands. You must be a confident communicator with proven experience managing sales administration for an agency, and you must be very organised, detail-orientated and driven to help the company win work.
Answer the phone (for all of our brands), check web bot enquiries and respond to email enquirie, ensuring all contacts are met with a bright, friendly, warm and approachable person who comes across as calm, professional and helpful
Directing enquiries to the right people and co-ordinating responses as required
Overseeing, checking and responding to sales email enquiries across multiple inboxes, co-ordinating lines of communication and ensuring all prospects are responded to in a timely fashion
Assigning sales opportunities to the right staff according to the type and size of opportunity, booking in meetings, co-ordinating across the sales process end-to-end and ensuring that the process runs smoothly
Liaising with the Operations Manager on sales capacity and efficiency, ensuring that the right level of effort and amount of time is spent on opportunities and reporting on the overall cost, efficiency and performance of the sales function
Manage the flow of prospect and new client information via Hubspot and oversee Hubspot data entry for sales, ensuring that all prospects are accurately entered into the system, tickets are updated throughout the sales process, and reports are generated each month to help us stay on top of win rate, deal size, client type and channel marketing results
Identifying ways to improve the sales process, together with the Operations Manager, and ensuring that all process documents are kept up to date
Being responsible for sales email and deck templates, liaising with the head of copy and the lead designer when new assets are needed, and keeping all sales assets up-to-date
Creating and issuing contracts, ensuring data accuracy and checking to ensure that direct debit instructions are set up correctly and contracts are signed prior to client kick off
Ensuring that the Operations Manager is notified in a timely manner of new clients coming on board and that they are consulted as to the appropriate start date and that project teams are assigned correctly
When there is additional time available outside of sales responsibilities, assisting the Operations Manager with administrative tasks and reporting as required
