Job Summary:
We are seeking an experienced and bilingual (Afrikaans and English) Medical Receptionist to join our specialist medical practice within a hospital environment in Cape Town. The successful candidate will manage front-line patient interactions, maintain patient records, and oversee various administrative and billing tasks.
Key Responsibilities:
- Patient Interaction & Front Desk Management: Serve as the first point of contact for patients, managing check-ins, answering inquiries, and providing information about the practice and its services.
- Patient Record Keeping: Maintain accurate and up-to-date patient records using electronic health records (EHR) systems.
- Appointment Management: Schedule and manage patient and procedure bookings, ensuring optimal use of the practice’s time and resources.
- Medical Aid Authorizations: Obtain necessary authorizations from medical aids for procedures and treatments, ensuring compliance with insurance requirements.
- Billing & Invoicing: Handle basic billing, invoicing, and receipting, ensuring accurate processing of patient accounts.
- Account Queries: Assist patients with account-related queries, working to resolve any issues promptly and effectively.
Qualifications & Skills:
- Experience: A minimum of 5 years of experience in medical reception work or medical administration is required.
- Technical Skills: Familiarity with medical billing software and electronic health records (EHR) systems is advisable.
- Bilingual Communication: Proficiency in both Afrikaans and English is required, with excellent verbal and written communication skills.
- Interpersonal Skills: Strong customer service skills, with the ability to manage sensitive patient interactions with empathy and professionalism.
- Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
Education:
- A relevant diploma in medical administration or a related field is advantageous but not mandatory.
- Certification in first aid or basic life support is a plus.
Compensation:
- Competitive salary commensurate with experience and qualifications.
- Benefits include [Specify benefits if applicable, otherwise omit this section].
Application Process:
Please apply on Indeed
Job Type: Temp to perm
Contract length: 3 months
Pay: R16 000,00 per month
Application Deadline: 2024/09/16
