DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Falcon Crescent, Matroosfontein, Cape Town
Job Posting Title: Manager, E-Commerce, Solutions
Time Type: Full Time / Permanent
Minimum Requirements:
Matric or Equivalent
Tertiary Qualification (advantageous)
Computer Literacy Level:
MS Suite (Intermediate)
Job Related Requirements:
- Minimum 5 years hands-on experience in Managing an Operations and Team, with focus on Customer Satisfaction
- Exceptional leadership and team management abilities
- Results oriented mindset with knack for meeting targets
- Deep understanding of customer behaviour
- Strong communication and collaborative skills
Main Purpose of the Role:
Manage and oversee E-Commerce department within Retail Warehousing environment. Ensure order fulfillment and client demands are met in accordance with SLA.
Duties and Responsibilities:
- Oversee existing and develop new e-commerce platforms to achieve business goals
- Develop and implement e-commerce strategies to drive customer acquisition and retention
- Daily reporting on e-commerce performance
- Continuously improve functionality to assist in customer satisfaction
- Analyse performance data and make data-driven recommendations
- Build strategic relationships with internal and external stakeholders
- Collaborate with cross-functional teams to optimize online experience
- Stay informed about industry trends, best practices, and competitor activities to make recommendations for continuous improvement
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
