Our client is seeking an experienced and detail-oriented Head of Housekeeping to lead and manage the housekeeping department at their luxurious 5-star hotel. The successful candidate will be responsible for ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the property. This is a leadership role, requiring strong organizational and management skills, along with a passion for delivering impeccable service.
Key Responsibilities:
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Lead and supervise the housekeeping team, ensuring consistent, high-quality standards of cleanliness, presentation, and hygiene throughout all guest rooms, public areas, and back-of-house spaces.
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Develop and implement housekeeping protocols, policies, and procedures to ensure operational efficiency and guest satisfaction.
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Monitor and maintain cleanliness standards, inspecting guest rooms and public areas regularly to ensure the property meets 5-star cleanliness and aesthetic standards.
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Manage housekeeping inventory, ensuring that linens, supplies, and cleaning products are well-stocked and properly maintained.
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Train, motivate, and evaluate housekeeping staff, providing guidance and professional development to foster a positive, high-performance team.
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Collaborate with other departments (front desk, maintenance, food & beverage) to ensure smooth coordination and a seamless guest experience.
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Oversee laundry operations, ensuring efficient processing and quality of linens and guest laundry.
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Handle guest requests and complaints related to housekeeping in a timely and professional manner.
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Maintain health, safety, and cleanliness standards, ensuring compliance with local and international regulations and standards.
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Manage department budgets, controlling costs while maintaining quality service and productivity.
Requirements:
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Previous experience as a Head of Housekeeping or similar role in a 5-star hotel or luxury property.
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Strong leadership and management skills, with the ability to motivate and guide a large team effectively.
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In-depth knowledge of housekeeping operations, including room cleaning, laundry, and public area management.
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Exceptional attention to detail and high standards of cleanliness and presentation.
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Excellent communication skills, with the ability to work collaboratively with other departments and interact with guests professionally.
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Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
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Knowledge of health and safety regulations related to housekeeping and hotel operations.
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Fluency in English (additional languages a plus).
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Flexibility and ability to work under pressure, particularly during peak times.
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Computer literacy with experience in housekeeping management software or property management systems (PMS).
