CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.
CipherWave prides itself on customer service and technical ability and as such is looking for the successful candidate to join the Operations team, this role is administrative and where you will be dealing with business customers, internal staff, and senior management to resolve customer queries and:
- All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project
- Oversee, facilitate, and drive all the necessary end-to-end requirements in terms of successful project implementation (From project planning, to implementation, to Service & Project Delivery)
- Manage communication internally and externally to ensure the customer as well as the relevant CipherWave team members are up to date with the progress on the projects
- The smooth and timeous running of all department projects, adherence & maintenance of procedures
- Data capturing
