ROLE PURPOSE
To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.
MAIN OUTPUTS
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Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
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Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
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Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
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Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
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Ensure timeous sign-off and variance explanations on P&L's
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Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
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Manage back to back SLA agreements with suppliers and contractors
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Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
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Assist in the management of FM projects and provide technical support, where applicable
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Demonstrate and instill effective adherence to processes on infrastructure maintenance
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Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
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Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
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Building strategic relationships both internally and externally
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Provide monthly reports and feedback on continued compliance to the SLA
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Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure 12
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Ensure timeous processing of invoices
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Building strategic relationships both internally and externally
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Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
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Ensure timeous processing of invoices
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Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
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Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
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Responsible for training, coaching, mentoring & development of subordinate employees
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The applicant must meet the following requirements:
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National Diploma/Degree: Engineering, Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
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Matric (Senior Certificate)
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Valid Drivers License
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Minimum 8 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
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An additional minimum 5 years of people management experience
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Facilities Management, CRM, Property Management, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
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Knowledge of OHS Act, ISO 9001 Quality Management Systems, Property Law & Contractual Law
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Result
FUNDAMENTAL COMPETENCIES-
Result Oriented
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Attentive to Detail
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Stress Tolerant
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Good Written Communication
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Customer/Client Focused
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Ability to deal with ambiguity
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Interactive Reasoning
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Planning & Scheduling
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Teamwork & Partnering
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Relationship Building
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Good Listening Skills
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Excellent Oral Communication
