After Sales & Service Engineer - Midrand, South Africa - Job ID 3913
Independent, self-sufficient, and adventurous technocrat. You prefer to work in the field rather than being stuck in an office. You enjoy working with different people, cultures, and religions. You are an adventurous traveler. This position will require you to travel to the African continent as well as South and North America. You will be travelling approximately 6 times per year for 1 to 2 weeks at a time. As an After Sales & Service Engineer, you will provide ongoing customer service and technical information to the end user, support the international customer base, and facilitate the sale of spare parts to this customer base with the support of the entire organisation.
Position details:
Type: Permanent
Reports to: The After Sales & Service Engineer will form part of the Marketing Department and report to the Management role pertaining to Service & Spares.
Travel requirements: To service the company equipment, the successful applicant will have to be prepared to undertake a significant amount of international travel visiting and servicing the mine sites utilizing supplied equipment.
Primary purpose: To provide service to existing customers and to generate spare component sales opportunities.
Job description / core competencies:
The After Sales & Service Engineer has two predominant roles, firstly the provision of continual after sales service and back up to company’s international client base, and secondly facilitating the sale of spare components to this client base.
Equipment is generally specified, procured and operated by clients having a Metallurgical background and understanding.
Equipment is generally serviced and maintained by clients having both a Mechanical and / or an Electrical background and understanding.
The Carbon Regeneration Kiln Panel and Electrowinning Cell Rectifiers are examples of equipment necessitating an Electrical understanding or aptitude.
The successful applicant will therefore require a combination of Mechanical, Electrical and Gold specific Metallurgical knowledge.
Location (country, city): Midrand, South Africa
Job Qualifications, Skills & Experience:
1. A formal tertiary qualification would be preferable but not essential. A bachelor’s Degree or equivalent Diploma will considered.
2. The preferred qualification would be that of Mechanical Engineer having an aptitude and sound understanding of Electrical components, particularly Control Panels and Rectifiers.
3. The candidate will have to be amenable to learning and understanding the Metallurgical unit process of Gold Leaching, Adsorption and Elution.
4. This Metallurgical training and experience will be provided whist in the employ of our client.
5. It must be noted that candidates having, and Electrical Engineering or Metallurgical qualification will be considered for this position. However, the candidate will have to commit to obtaining an overall Mechanical, Electrical and Metallurgical understanding.
6. A minimum of 5 years work experience is required, preferably with exposure to the Gold industry.
7. An advanced knowledge of Microsoft Office is essential.
8. The successful candidate must have good interpersonal skills as interacting, establishing, and maintaining very good client relations is an essential component and key result area of this position.
9. Will be required to be a self-motivated / self-starter as this role is not discreetly overseen.
10. Will be required to possess good time management skills as the meeting of client defined deadlines is an imperative key result area.
Company Description:
Our client is known for its innovative approach to designing and manufacturing equipment that meets the specific needs of the mining and metallurgical industries.
It has the in-house expertise to help design, size, supply, install and commission capital equipment.
An equipment supplier primarily focused on gold recovery processes.
The predominant processes are gold leaching, carbon adsorption and elution.
The equipment range includes mechanical agitators, pumping and non-pumping interstage screens, pump cell circuits, carbon regeneration furnaces and electrowinning cells.
