Duties and Responsibilities:
Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead tasks PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Assist user departments in drafting system requirement documentation based on business processes
Perform daily system handover and start-up tasks to ensure the operational readiness of systems
Ensure that all processes have been investigated/considered in obtaining the specifications of the user requirements
Propose and review system design and evaluate alternatives
Develop systems solutions in line with quality and delivery requirements
Create, Maintain, further develop, and follow User stories and requirements together with the involved infrastructure technologies
Creation and further Development of KPIs and Measurements that are suitable to judge the quality and compliance of the solutions
Furthermore, you will get the chance to broaden and extend your knowledge in the Field of Encryption and Security topics
Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application Instance Wizard, to be configuration Connect IT, knowledge database resolve IT)
Attend and moderate operation meetings
Educational Requirements:
Formal Degree in Information Systems or Information Technology or equivalent experience
ITIL certification (advantageous)
Any Linux/Ansible/Veritas certification that is relevant
Any Vometric/Encryption certification that is relevant
Experience Requirements:
Minimum 8 years working experience in IT Administration
Minimum 8 years of Linux experience
Minimum of 6 years of IT operations experience
Minimum of 6 years of ITIL work experience
Minimum of 4 years of Python/Perl/ Bash experience
Minimum of 4 years of encryption tools-specific experience (Veritas, Vormetric, Cipher trust)
Technical Skills:
Deep Knowledge of Linux
Python/Perl/Bash programming, Ansible, Veritas Clustering
NetBackup
Encryption Knowledge: Vormetric & Cipher Trust Data Encryption Platform
Splunk Syslog Analysis
Agile Methodology: JIRA/Confluence
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Between 7 - 10 Years
