LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.
LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
LiquidCapital is seeking to employ a qualified and experienced Policy Admin Team Leader. The successful candidate will join a dynamic and highly skilled Policy Admin Team.
The successful candidate will report directly to the Policy Admin Manager.
JOB DESCRIPTION:
To plan, coordinate and control the quality of a team's work activities that supports the processing and administration of policies, contributing to client satisfaction and effective service delivery.
KEY DUTIES & RESPONSIBILITIES:
PROCESS
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Assist a team with the identification and resolution of problems and provide solutions that lead to:
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improved operational service delivery and quality.
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Execute own and teamwork in line with governance and compliance processes.
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Identify and apply known solutions to operational problems within the team environment and escalate unresolved issues.
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Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
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Monitor and report on own and team's transactional activities to provide timely information for decision making in area of accountability.
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Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met.
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Understand and execute administrative functions as required by the position.
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Provide operational support related to policy and administrative activities and initiatives to contribute to the overall growth and profitability of the business area.
FINANCE
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Coordinate and monitor daily work activities within the team environment to prevent financial losses.
CLIENT
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Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
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Coordinate team activities to meet and exceed customer expectations.
PEOPLE
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Act as change agent and provide support to the team throughout the implementation of identified change initiatives.
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Coordinate and participate in learning interventions to establish a learning and growth culture within the team.
QUALIFICATIONS AND EXPERIENCE:
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2 - 3 years' experience in a similar environment
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Grade 12
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Advanced Excel
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Proven track record of managing a team
SKILLS AND PERSONAL ATTRIBUTES:
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Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
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Excellent communication (verbal and written) - Good command of the English language
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Advantageous – Bilingual/Multilingual
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People skills
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Ability to manage and lead a team
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Assertive
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Ability to multi-task - excellent time management
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Accuracy and attention to detail
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Ability to work under pressure
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Own and live up to company values.
