Outworx is seeking enthusiastic Customer Service Agents to join a dynamic and fast-paced team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and representing a brand with professionalism and care.
The Customer Service Agent acts as an extension of the Outworx brand, ensuring that every customer interaction is handled efficiently, professionally, and with a strong focus on customer satisfaction.
Key Responsibilities
- Assist customers with queries, concerns, and service requests
- Resolve complaints by identifying appropriate solutions within required timeframes
- Maintain a professional, empathetic, and positive approach during all customer interactions
- Build strong relationships with customers through clear and effective communication
- Ensure all administrative tasks and system updates are completed accurately and on time
- Work collaboratively with team members to resolve complex customer issues
- Deliver service excellence while upholding the Outworx values
Requirements
- Grade 12 / Matric or equivalent NQF Level 4 qualification
- Strong communication and problem-solving abilities
- Customer-centric mindset with a commitment to service excellence
- Ability to remain professional and composed under pressure
- Excellent listening and information-gathering skills
- Ability to work shifts, including weekends and public holidays
Apply today and become part of the Outworx team!
Outworx is an equal opportunity employer and is committed to the principles of Employment Equity. Preference will be given to candidates in line with our AA/EE plan and designated groups as defined in the Employment Equity Act
Job Type: Permanent
Pay: From R6 000,00 per month
Application Question(s):
- What does good customer service mean to you?
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Grade 12/ Matric certificate (Preferred)
Work Location: In person
