Motus Aftermarket Parts is searching for a Regional Retail Manager to oversee the branches in Limpopo. The purpose of this position is to ensure growth and success for the branches, reach financial targets and profits.
Requirements:
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Grade 12 / matric essential
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Degree / Diploma in Business Management or Marketing advantageous
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5-8 years’ knowledge and experience of sales and marketing of Commercial Vehicle Parts
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Skills and Personal Attributes:
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Management Skills
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Customer Orientation
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Negotiation Skills
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Understanding of HR and IR policies and processes
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Excellent Communication Skills, both written and verbal
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Organizational skills
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Computer literate
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Administrative skills
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Coaching and mentoring
Profitability and Cost Control
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Ensure department achieves budget objectives by continuous examination of operating controls
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Manage the department efficiently
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Maintain effective control of expenses in line with budget objectives
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Ensure all outstanding debts are collected expeditiously
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Ensure all parts purchased are controlled and sold at a profit
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Review pricing policies, labour rates, fleet discounts, parts pricing and other company and factory policies
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Monitor all warranty claim submissions and requisite credits and take action as required
Customer Satisfaction
- Improve the quality of Customer Service and Retention by enhanced facilities
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Improve Sale people skills by effective marketing and ongoing staff training
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Maintain records of Customer complaints
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Maintain and / or congratulation for use and action as required
Staffing
- Establish the levels of staff required to achieve budget
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Recruit, select and train staff
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Ensure that training standards are fully maintained so that future manpower requirements are covered
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Establish training needs, plan programmes and maintain records of training and costs thereof
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Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof
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Conduct staff meetings
Marketing and Sales
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Draw up and initiate marketing plans
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Instigate and operate advertising and promotional activities with the Marketing department
Asset Control
- Ensure that premises and equipment and other assets are controlled and used effectively
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Establish adequate safety and security procedures to protect property and personnel
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Check all equipment for condition and accuracy of diagnosis
Housekeeping and Safety
- Be familiar with the BSOPs and Delegation of Authorities/Limits
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Implement and ensure compliance with safety rules, legislation and environmental concerns
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Ensure that the general appearance of the department/branch is of the highest standard
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Ensure that all clerical functions within the department are carried out in accordance with policies
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Review with departmental activities and reporting structures
General
- Attend functions
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Perform any other reasonable duties which may be required
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Promote the SOP in all aspects of the operation
