Optimi is looking for self-driven individual with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidate must be an exceptional team players with a positive outlook and strong communication and interpersonal skills.
REQUIREMENTS
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Grade 12.
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Certificate in Client Services or similar.
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1 year of Client Services/Call Centre experience.
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A customer service-oriented attitude.
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Familiarity with Microsoft Office suite (Word, Excel)
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Ticketing system: Zoho Desk/similar.
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Proficiency in English and one other South African language.
DUTIES
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Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
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Provide professional customer support by communicating with customers through various channels.
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Focusing on first-call resolutions and escalating issues to the manager.
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Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
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Willingness to work overtime/weekends when required.
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Maintain in-depth product knowledge and educate customers about our products.
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Monitor and approve client postings to Facebook as per the guidelines provided.
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Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
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Respond to client queries efficiently and effectively.
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Always stay up to date in terms of CAMI.
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Handle all tickets in line with SOP for the ticketing system (Zoho Desk).
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Assist colleagues with overflow work.
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Strong attention to detail and ability to follow procedures and processes.
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Meet required quality assurance, call handling, and ticket management targets.
This position is based in Centurion.
Should you not receive a call from us in 14 days, please consider your application unsuccessful.
