Overview:
We’re Hiring: Service Owner
Games Global is looking for a Service Owner to lead testing & QA services across global teams—owning delivery, quality outcomes, operational excellence, and stakeholder confidence end-to-end.
Key strengths we value:
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Service ownership mindset: accountable for a service end-to-end, including SLAs and delivery/quality objectives
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Strong QA/testing foundation: experience leading software testing services and operating a disciplined delivery model
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Operational leadership: ability to establish/review processes, enforce efficiency objectives, and communicate clearly on service risks/failure points
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People leadership & coaching: develops capability through mentoring, performance goals, and training/career development plans
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Customer/studio engagement: proactive stakeholder management and continuous improvement focus
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Strategic thinking: aligns service roadmap and priorities to wider organisational goals and benefits
Why Join Games Global
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Be part of a globally distributed, high-performing QA ecosyste
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Lead transformation initiatives shaping the future of testing services
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Influence quality, delivery, and operational standards at scale
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Work with senior stakeholders and leading studios across markets
Responsibilities:
You’ll be driving:
✅ Testing excellence & quality governance
✅ Operational excellence and predictable delivery
✅ Team leadership and capability growth
✅ Strong studio relationships and stakeholder confidence
✅ Strategic alignment to transformation initiatives
If you’re passionate about QA, delivery leadership, and building scalable services, let’s talk.
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Qualifications:
- Minimum 2 years proven leadership experience/skills
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Minimum 3 years experience in a software industry (igaming is an advantage)
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ISTQB Test Management certification is an advantage
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Knowledge of SDLC and methodologies
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Proven results engaging customers and stakeholders at senior management levels
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AI/ML/Automation working experience is also required
