Job Description
We are looking for an experienced, hands-on and customer-focused Car Wash Operations Supervisor & Sales Assistant to lead our wash team, oversee daily operations and actively promote our vehicle-care services.
This is a practical, customer-facing position suited to someone who can supervise staff, maintain excellent vehicle-quality standards and confidently recommend additional services to customers. The successful candidate must be comfortable working alongside the team when required and taking full responsibility for the daily operation.
Key ResponsibilitiesTeam Leadership and Daily Operations
- Supervise and lead the car wash team during daily operations.
- Allocate employees to workstations and manage workflow throughout the day.
- Ensure vehicles are processed efficiently and completed within acceptable turnaround times.
- Train new employees on company procedures, vehicle-care standards and customer-service expectations.
- Monitor staff attendance, productivity and performance.
- Coach and correct employees where required.
- Ensure compliance with company rules, safety procedures and operational requirements.
- Work hands-on with the team when operational demands require it.
Quality Control and Vehicle Care
- Ensure every vehicle is cleaned and detailed according to company standards.
- Conduct final quality inspections before vehicles are returned to customers.
- Identify and correct incomplete or poor-quality work.
- Ensure customer instructions are properly communicated to the wash team.
- Maintain high standards of care when employees are working with customer vehicles.
- Resolve operational and quality issues promptly.
Customer Service and Sales
- Welcome customers and establish their vehicle-cleaning requirements.
- Explain the available wash, valet and vehicle-care options clearly.
- Recommend appropriate upgrades and additional services based on the customer’s requirements.
- Actively promote value-added services and contribute towards daily sales targets.
- Maintain a strong understanding of all services, prices and promotional offers.
- Assist with customer quotations, bookings and service enquiries - specifically also for other departments in the business.
- Handle customer concerns professionally and assist with service recovery when necessary.
- Ensure customers receive a positive experience from arrival through to vehicle collection.
- Build customer loyalty through friendly, professional and efficient service.
Point of Sale and Administration
- Assist with processing customer transactions and handling payments through the point-of-sale system.
- Ensure services and upgrades are correctly recorded and charged.
- Complete daily operational reports, sales records and checklists.
- Record staff attendance and communicate staffing concerns to management.
- Monitor stock levels of cleaning products, consumables and sales items.
- Assist with stock counts, ordering requirements and wastage control.
- Ensure company documentation is completed accurately and on time.
Equipment, Safety and Housekeeping
- Ensure equipment is used correctly and properly maintained.
- Report equipment faults and repair requirements promptly.
- Maintain a clean, safe and professional working environment.
- Ensure compliance with applicable health and safety requirements.
- Conduct daily housekeeping inspections of wash bays, customer areas and equipment.
Minimum Requirements
- Grade 12/Matric.
- At least two years’ supervisory experience in a car wash, vehicle-detailing, retail, hospitality or customer-service environment.
- Previous experience leading and motivating an operational team.
- Confident sales and customer-service ability.
- Comfortable recommending additional products and services to customers.
- Good administrative and reporting skills.
- Basic computer and point-of-sale literacy.
- Ability to work weekends, public holidays and shifts.
- A valid driver’s licence will be advantageous.
- Previous car wash or vehicle-detailing experience will be a strong advantage.
Key Competencies
- Leadership and people management.
- Sales ability and commercial awareness.
- Customer-focused approach.
- Planning and organisation.
- Strong attention to detail.
- Clear communication skills.
- Problem-solving ability.
- Ability to work under pressure.
- Accountability and ownership.
- Hands-on approach to operational work.
Performance Measures
Performance will be measured against:
- Customer satisfaction and service standards.
- Vehicle-cleaning and detailing quality.
- Staff productivity and vehicle turnaround times.
- Achievement of sales and upselling targets.
- Accuracy of point-of-sale transactions and reporting.
- Stock control and wastage management.
- Team attendance, discipline and performance.
- Compliance with company procedures and safety requirements.
- General cleanliness and presentation of the facility.
What We Offer
- A market-related basic salary of R6,000 to R7,000 per month.
- An additional performance-based sales incentive scheme.
- Ongoing operational and sales training.
- Opportunities for development and growth within the business.
- A professional and supportive working environment.
Applicants must be energetic, reliable, customer-focused and prepared to take ownership of the operation. This is not an office-based supervisory role—the successful candidate must be visible, involved and willing to assist the team when required.
Pay: R6 000,00 - R7 000,00 per month
Application Question(s):
- How many years managing a team?
- Which area do you reside? IF not in Blouberg area, can you relocate?
Work Location: In person
