Large hotel complex in the Sandton area is currently recruiting for a Hotel Reservations Manager overseeing full reservations function for the onsite hotels & managing a staff of 10+ staff.
Responsible for:
-
Maximize sales and marketing opportunities within the hotel’s policies, procedures and standards.
-
Ensure excellent customer service levels are maintained when processing reservations and guest requests.
-
Access and interpret human resource policies and legislative requirements for efficient implementation.
-
Facilitate effective interdepartmental co-operation to ensure guests’ expectations are anticipated and exceeded.
-
Manage room inventory with diligent adherence to checklists and systems.
-
Maintain the data integrity of the property management system with respect to guest profiles, history, rates,
-
Manage the revenue management system with strict adherence to the hotel’s standards and audit preparation requirements.
-
Build and maintain relationships with existing and new clients.
-
Maximize on revenue opportunities and drive the reservations team to exceed budget.
-
Work as part of a team or individually to deliver high quality standards.
Requirements:
-
Matric (NQF 4)
-
Good numeracy, verbal and written English skills (NQF 4)
-
Hotel / tourism school diploma or degree; at least three years’ experience in a similar position and extensive knowledge of systems; Opera & Nebula
-
Minimum of 3 years’ experience in this role
-
Experience in large city hotels / hotel.
-
Flexible regarding working hours, including work weekends if required.
-
Computer literate
-
Great ability to deal with both staff and guest issues.
-
Previous experience of managing a team
-
Must experience with both Individual and Group bookings.
