WE’RE HIRING: DEBT REVIEW CALL CENTRE TEAM LEADER
Location: [Claremont]
Employment Type: Full-Time
Industry: Debt Review / Financial Services
Are you an experienced Debt Review Sales Team Leader?
We are looking for a driven, target-focused and experienced Debt Review Call Centre Team Leader to lead our sales team, improve conversion rates and drive consistent monthly performance.
If you know how to turn leads into successful debt review applications, coach sales consultants and build a high-performing team, we want to hear from you.
KEY RESPONSIBILITIES
- Lead, manage and motivate a team of Debt Review Sales Consultants.
- Drive daily, weekly and monthly sales targets.
- Monitor consultant performance, conversion rates and productivity.
- Coach team members on sales techniques, objection handling and closing.
- Conduct regular performance reviews and provide constructive feedback.
- Assist consultants with difficult customer objections and escalations.
- Monitor lead distribution and ensure leads are followed up effectively.
- Ensure consultants follow the correct Debt Review sales process.
- Maintain high standards of customer service and professionalism.
- Work closely with management to identify performance gaps and implement improvement strategies.
- Track and report team KPIs and sales performance.
- Help develop sales strategies to increase applications and successful conversions.
- Ensure all sales activity is conducted in accordance with applicable Debt Review and National Credit Act requirements.
MINIMUM REQUIREMENTS
- 2–3+ years’ experience in Debt Review sales.
- Previous experience as a Team Leader, Sales Supervisor or Senior Sales Consultant.
- Proven track record of achieving and exceeding sales targets.
- Strong knowledge of the Debt Review process and National Credit Act (NCA).
- Excellent objection handling and closing skills.
- Strong leadership and people-management abilities.
- Excellent communication and negotiation skills.
- Target-driven, disciplined and highly motivated.
- Ability to work under pressure in a fast-paced call-centre environment.
SYSTEMS EXPERIENCE
Experience with the following will be highly advantageous:
- iDocs
- CRM systems
- Call-centre dialler systems
- Lead management systems
- Sales reporting and KPI dashboards
WE’RE LOOKING FOR SOMEONE WHO CAN:
Lead. Coach. Convert. Perform.
The successful candidate must be able to take an average sales team and push performance to the next level through effective coaching, accountability and sales leadership.
WHAT WE OFFER
- Competitive salary
- Performance-based incentives
- Commission/bonus structure
- Growth and career-development opportunities
- Dynamic and performance-driven working environment
- Opportunity to grow with a rapidly expanding Debt Review operation
APPLY NOW
Send your CV to:
Email: [email protected]
WhatsApp: 068 849 1231
Subject: Debt Review Team Leader Application
Only candidates meeting the minimum requirements will be considered.
Work Location: In person
