Sales & Store Manager Location: Supa Quick Vereeniging Job Purpose The Sales & Store Manager is responsible for driving sales, ensuring exceptional customer service, managing daily store operations, leading and developing staff, and achieving profitability targets. The role requires strong leadership, sales ability, operational discipline, and a commitment to maintaining Supa Quick's high service standards. Key Responsibilities Sales & Business Development - Achieve monthly sales, gross profit, and margin targets. - Drive sales of tyres, batteries, shocks, brakes, wheel alignment, balancing, exhausts, and related automotive services. - Develop relationships with fleet customers, businesses, and walk-in clients. - Generate new business through customer follow-ups, quotations, and marketing initiatives. - Ensure all quotations are followed up promptly to maximize conversion. - Increase repeat business through excellent customer service and relationship management. - Monitor competitors' pricing and market trends. Customer Service - Deliver exceptional customer service at every customer interaction. - Resolve customer complaints professionally and efficiently. - Ensure customers receive accurate product recommendations based on their vehicle requirements. - Maintain high customer satisfaction and encourage positive online reviews. Operations - Manage the daily operations of the store. - Ensure workshop productivity and efficient workflow. - Maintain stock control and minimize stock losses. - Ensure all products are correctly displayed and priced. - Monitor cash handling and daily banking procedures. - Maintain cleanliness and presentation of the store and workshop. Staff Management - Lead, coach, and motivate the sales and workshop team. - Set clear sales targets and performance expectations. - Conduct regular staff meetings and performance reviews. - Train employees on products, systems, and customer service. - Manage staff attendance, discipline, and scheduling. Financial Management - Achieve monthly gross profit and sales budgets. - Control operating expenses. - Monitor daily sales performance and key performance indicators (KPIs). - Ensure accurate invoicing and quotations. - Reduce wastage and improve operational efficiency. Health & Safety - Ensure compliance with health and safety regulations. - Maintain a safe working environment. - Ensure correct use of equipment and workshop procedures. Key Performance Indicators (KPIs) - Monthly sales target achieved. - Gross profit target achieved. - Gross profit percentage maintained. - Quotation conversion rate. - Fleet account growth. - Customer satisfaction. - Repeat customer rate. - Workshop productivity. - Stock accuracy. - Expense control. - Staff attendance and performance. Minimum Requirements - Minimum 3 years' experience in tyre retail or automotive service management. - Proven sales and customer service experience. - Strong leadership and people management skills. - Good understanding of tyres, batteries, suspension, brakes, wheel alignment, and related automotive products. - Computer literacy and experience with point-of-sale systems. - Valid driver's licence. - Excellent communication and negotiation skills. Personal Attributes - Honest and trustworthy. - Self-motivated and results-driven. - Strong leadership ability. - Excellent problem-solving skills. - Ability to work under pressure. - Professional appearance and attitude. - Strong attention to detail. - Customer-focused with a passion for sales. Performance Expectations The Sales & Store Manager is expected to: - Consistently exceed monthly sales and gross profit targets. - Build long-term customer relationships. - Grow fleet and commercial business. - Lead by example in sales and customer service. - Maintain a disciplined, motivated, and high-performing team. - Ensure the store operates profitably while maintaining Supa Quick's standards of quality, professionalism, and customer satisfaction.
Pay: R5 252,74 - R28 494,70 per month
Work Location: In person
