The Role
Purpose:
The purpose of this role is to manage and grow the RTT partnership client portfolio by acting as the primary commercial point of contact for all the client's customers leveraging RTT Warehousing and Distribution services. The incumbent is responsible for ensuring effective onboarding and ongoing service delivery across both partners, driving retention, organic growth and profitability (including rate reviews), and expanding the partnership offering to new clients and prospects.
Duties & Responsibilities:
- Manage the joint portfolio of clients using RTT warehousing and distribution services; act as the primary commercial interface.
- Coordinate onboarding, implementation and ongoing delivery between RTT and the client to meet SLAs and customer expectations.
- Grow existing accounts through upsell/cross-sell of RTT warehousing, distribution and value-added services
- Develop and close new opportunities for the client offering; support the client's acquisition with solution design, pricing inputs and implementation readiness.
- Maintain partnership governance for the portfolio (communication plans, escalation paths, aligned priorities).
- Manage commercial performance (rate reviews/escalations, contract adherence, profitability and recovery plans for at-risk accounts).
- Lead business reviews and KPI forums; track actions and drive continuous improvement across both partners.
- Maintain CRM hygiene and reporting for portfolio performance and the partnership pipeline; provide structured updates to leadership.
- Build capability in partnership selling and joint account management RTT warehousing/distribution solutions).
- Understand client operating models to identify enhancements, cost-to-serve improvements and value-added opportunities.
- Drive improvements across onboarding, service delivery, reporting, escalation and billing to reduce friction between partners.
- Standardise partnership governance artefacts (scorecards, QBR templates, issue logs, action trackers).
- Analyse trends, root-cause recurring issues and implement corrective/preventive actions with RTT Ops and he client's stakeholders.
- Maintain strong stakeholder relationships across both partners between the client and RTT to ensure aligned execution and decision-making.
- Coordinate client communication across the joint service model to ensure consistency, clear ownership and escalation.
- Facilitate governance forums (KPI meetings, operational reviews, QBRs); agree actions and track closure.
- Manage expectations via forward plans (peaks/changes/projects), risks and mitigation actions across both partners.
- Resolve inter-company and client issues via root-cause analysis, escalation and action planning to protect client experience
Skills and Experience
Job Specific Requirements:
- Grade 12 (Essential)
- Diploma/Degree in Sales, Marketing, Business, Supply Chain or related field
- 3 - 5 years Customer Management / Key Account / Sales certification
- 3+ years’ sales/account management in logistics / 3PL / warehousing & distribution
Required Knowledge:
- MS Office (PowerPoint & Excel) and basic data analysis
- CRM principles and portfolio/pipeline management
- Warehousing & distribution fundamentals (SOP awareness; cost-to-serve drivers)
- SLA/KPI management and customer performance reporting
- Partnership governance and cross-company ways of working
Required Skills:
- Verbal and written communication
- Cross-company stakeholder management and coordination (RTT and Rohlig Grindrod)
- Onboarding/implementation governance and action tracking
- KPI reporting and analysis; root-cause problem solving
- Commercial negotiation (rates, scope changes, renewals)
Other
Required Competencies:
- Customer oriented
- Collaborative (able to influence without authority)
- Action orientated and accountable
- Detail conscious
- Resilient; able to work under pressure
Job Reference: RTT76874
