Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date: 05/27/2026
We are seeking a Field Services Technical Sales Support – Africa to join our Technical Sales Support Team. The successful candidate will be responsible for promoting, developing, and growing Field Services and related service business concepts together with Sales, Field Services, and Business Lines. Acts as a trusted specialist and first point of contact for customers’ maintenance, operations, and purchasing organizations, driving sustainable, profitable growth of Metso’s service business across Africa.
The role is responsible for shaping service offerings based on customer needs, managing the commercial aspects of the business, and ensuring effective handover and execution in line with Metso’s safety, quality, and lifecycle principles.
In this position, you will report to the Director, Technical Sales Support for Africa.
This position is mainly located in Centurion, Gauteng.
TEAM YOU’LL BELONG TO
You will join the Technical Sales Support Team and work closely with internal and external stakeholders, such as Site Account Managers, Field Services Operations, Business Lines, Logistics, Supply Chain, Finance, Controlling, Human Resources and Marketing.
WHAT YOU WILL DO
Strategy & Business Development
Develop and implement the strategic sales growth plan for Field Services (contractual and spot) and service-related offerings, ensuring alignment with Metso’s regional and global Services strategy
Create, maintain, and continuously refine the business case for service concepts, including market demand, revenue potential, cost structure, and margin targets
Develop and execute commercial and operational growth initiatives to ensure long-term sustainability and development of the field services business in Africa
Identify new field service opportunities within the installed base, (Install & Commissioning, modernization & upgrades, operate & maintain, and Lifecycle agreements)
Sales & Commercial Execution
Develop and implement a strategic sales plan for Field Services, modernizations projects, and expert consulting in collaboration with Sales and Service Sales teams
Serve as a specialist point of contact for Sales and Field Services regarding service concepts, scope definitions, pricing logic, and customer value propositions
Support opportunity qualification, tendering, proposal development, price negotiations, and contract closure for service agreements
Monitor market competitiveness and prepare lost sales analyses, comparing Metso offerings with competitor solutions to propose improvements
Customer Engagement & Market Interface
Conduct regular customer visits across the region to present Metso’s service solutions, commercial models, and lifecycle value propositions
Capture customer requirements and translate them into commercially viable service scopes and offerings that meet operational expectations
Actively promote Metso’s reputation by providing professional, knowledgeable, and responsive service support to customers and prospects
Monitor customer satisfaction using defined evaluation tools and implement improvement actions where required
Internal Coordination & Handover
Coordinate handovers from Sales, Business Lines, Minerals & Delivery, and Services Operations to define service, modernization, and project scopes
Ensure service offerings are structured to allow efficient execution with minimal risk and maximum customer value
Promote and ensure proper handover of sold scopes to operational teams, maintaining control of contractual and commercial commitments
Maintain close interaction with internal stakeholders to ensure agility, alignment, and effective routing of customer matters
Marketing & Enablement
Collaborate with Sales and Marketing to design and execute service launches, sales campaigns, and regional initiatives
Support the development of sales collateral, presentations, and value cases appropriate for African markets and customer segments
Ensure consistent service messaging and value proposition understanding across Sales and Field Services teams
Governance, Safety & Compliance
Ensure that all service concepts, offers, and contracts comply with legal, safety, health, environmental, and Metso governance requirements
Promote compliance with ISO 9001, ISO 14001, OHSAS 18001, and other applicable standards.
Actively support Metso’s safety-first culture, ensuring services sold are executable within Metso safety standards
Perform administrative tasks such as CRM updates, reporting, order entry, and documentation to support transparent governance
Leadership & Capability Development
Contribute to the development and training of Field Services and Service Sales personnel in service concepts, commercial models, and customer value articulation
Support effective use of resources assigned to the service business
WHO YOU ARE
Matric (Grade 12)
Ideal would be a degree or similar in Mechanical, Electrical, Industrial, Business Engineering, or related discipline
Minimum would be a formal technical qualification with extensive (+7 years) experience in OEM Field Services operations
Minimum 8+ years of experience in service sales, business development, or commercial roles within mining, aggregates, or heavy equipment services
Proven experience in field services, aftermarket, or lifecycle services business models
Experience operating in African markets is essential
Strong commercial, financial, and business case development skills
Strong understanding of concentrator plants, mining processes, and large-scale equipment
Solid knowledge of Metso technologies, services, and lifecycle solutions
Proficiency in ERP/CRM systems and Microsoft Office tools
Fluent spoken and written English (additional languages advantageous)
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Core Competencies
Strategic thinking with strong execution capability
Commercial acumen and customer-oriented mindset
Strong planning, control, and analytical skills
Ability to work under pressure and manage complexity
Strong interpersonal, communication, and influencing skills
Proactive, structured, and results-driven
Commitment to continuous improvement and collaboration
Strong safety awareness and quality mindset
Role-Specific Competencies
Task and outcome focus
Compliance with standards, processes, and governance
Ability to translate customer needs into structured service offerings
Ability to travel extensively within Sub-Saharan Africa
WHAT'S IN IT FOR YOU
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
Compensation and rewards - Global incentive program tied to business and performance targets
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
GET IN TOUCH
Want to rise above the possible with us?
Go to our website www.metso.com, click on careers and start your application
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
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