A well-known and established Hotel Group in KwaZulu-Natal is looking for an experienced Hotel Training Manager to drive training, development and service excellence across its various hotel properties.
Based: Durban
Travel: Regular travel to hotel properties across KZN
Industry: Hospitality / Hotels
Key Responsibilities:
- Develop and deliver training programmes across the hotel group
- Conduct training needs analyses across the various properties
- Facilitate operational and service excellence training
- Deliver training across Front Office, Housekeeping, Food & Beverage, Guest Services and general hotel operations
- Coordinate induction and onboarding programmes
- Develop training materials, manuals and assessments
- Coach and support supervisors, managers and departmental trainers
- Identify service and performance gaps and implement targeted training interventions
- Monitor training effectiveness and maintain training records and reports
- Work closely with Hotel General Managers, Department Heads and HR to ensure consistent standards across the Group
Minimum Requirements:
- Relevant Hospitality, HR, Training & Development or related qualification
- Previous hotel industry experience in a Training / Learning & Development role is ESSENTIAL
- Strong understanding of hotel operations and hospitality service standards
- Proven training facilitation and presentation experience
- Excellent communication and interpersonal skills
- Strong organisational and administrative ability
- Valid driver's licence and reliable transport
- Willingness to travel regularly between hotel properties in KZN
IMPORTANT: This is a specialist hospitality training position. Candidates must have previous experience delivering training within the hotel industry to be considered.
If you're passionate about developing people, improving service standards and creating exceptional guest experiences through effective training, we'd love to hear from you
Pay: R15 000,00 - R25 000,00 per month
Work Location: In person
